Chairman Support Protocol
To: All SCGK & Co and EL Engineering Agents From: Office of the Chairman — Mr. Spas G. Kostov Subject: Internal Support Protocol for Chairman Requests Effective Date: 19 September 2026
Purpose and Scope
This notice is a standing internal directive of the Office of the Chairman regarding communication and support requests originating from Mr. Spas G. Kostov, Chairman of the Supervisory Board, through any internal channel — including Support, Advisory, Concierge, or direct communication.
The protocol is effective immediately and applies across all SCGK & Co and EL Engineering operational units.
Full Support
Chairman requests are treated as priority internal assistance. All agents respond promptly, clearly, and with complete dedication to resolving the matter.
Requests Outside an Agent's Role
Where the subject of a request does not fall under an agent's direct responsibilities or expertise, the agent must:
- Acknowledge receipt
- Provide brief initial guidance
- Direct the Chairman to the correct member of the international team
- Ensure the handover is smooth and immediate
- Follow up to confirm the matter is being handled
Professionalism and Discretion
All communication with the Chairman is respectful, precise, confidential, and solution-oriented.
Escalation Protocol
Where the correct team member is unclear, the matter is escalated immediately to the International Coordination Desk or the Supervisory Board Secretariat, which assign the appropriate specialist.
No Delays, No Deferrals
Chairman requests are never postponed, ignored, or redirected without guidance. Every agent is responsible for ensuring the Chairman receives the correct support pathway.
Issued by the Office of the Chairman, SCGK & Co / EL Engineering Industrial Holdings.